Refund policy

What is the timeframe for returning my order?

You have 14 days from the date your order is delivered to return any unwanted items.

To be eligible for a full refund (minus initial shipping costs) or store credit, all returned items must be unused, unworn, in the same condition as when you received them, and must include all original packaging. In case of a damaged, worn, or unsuitable item return, we cannot issue a refund. All returns are thoroughly inspected by our team once we receive them. 

Do you offer free returns?

YES! We do not charge any restocking fees or additional postage to make a return. Initial shipping costs are non-refundable.

When will I receive my refund?

We will inspect the return items as soon as we receive them, so the timing of your refund is dependent on how long it takes for your returned items to reach us by mail.

  • We only issue refunds to the original payment method used at the time of purchase.
  • Once our team has processed your return, you’ll receive an email notification. Please allow a maximum of 14 days for the refund to reflect in your account, although it frequently occurs sooner.

Remember to keep proof of postage and tracking information for each return.

If your return items get lost while in transit and you are unable to provide proof of postage and/or tracking information, we won’t be able to issue a refund.

To start a return, you can contact us at info@arthuralan.com. Please note that returns will need to be sent to the following address: 6652 Wisteria Drive, Myrtle Beach, SC 29588 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Initial shipping costs are non-refundable. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@arthuralan.com.